Support

Contact us

Email support@agcoachpro.com with your device model, Android version, game version and a short description of what happened. If a question seems wrong, include its wording and the answer you expected.

Please do not send passwords, payment-card details, school or student records, or other private information. Remove personal details from screenshots before sending them. A parent or guardian can contact us on a child's behalf.

I cannot hear the game

• Check your device's media volume while the game is open.
• Open the game's Settings and check Music and Sound effects.
• For Joe's recorded voice, choose Speak. Silent turns off Joe's voice; it does not turn off music or effects.
• Check whether your device is sending audio to headphones, Bluetooth speakers or another connected output.

Joe's voice is prerecorded. You do not need to speak into a microphone.

Where are my progress and scores?

They are saved on the device where you play. This Android version does not have game accounts, online leaderboards or cross-device progress sync. We do not keep a server copy of your game save.

If something looks wrong, keep the game installed and contact support before changing storage settings. Clearing app storage or uninstalling can remove your local progress. We cannot promise to recover it or transfer it to another device; Android or device backup behavior is not a game recovery service.

Playing and buying

The game can be played offline without a game-account login. It has no ads or purchases inside the game in this version. Garage purchases use cash earned by racing.

A Google Play purchase and any Google account used for it are handled by Google Play, separately from the game. For store billing or purchase-account help, use Google Play's support options.

Privacy

Read the Android privacy policy for the game, local saves and support messages.

How to reach us

Write to support@agcoachpro.com. We answer within two school days.

Tell us what happened and which iPhone you use. Please do not send passwords or other private details.

Questions and answers

I deleted the game or got a new phone. Where is my progress?

Your progress lives on your phone only. There are no accounts, and we keep no copy. If you delete the game, your progress is gone and we cannot bring it back. If you restore your whole phone from an Apple backup, the saved progress may come back with it; that is Apple’s backup, not ours.

Do I need Game Center? Where are my scores?

Game Center is optional. Sign in to it in your iPhone’s Settings to see where you rank on the daily leaderboard. The game’s own screens show only your rank and how many players have a score; See the Leaderboard opens Apple’s Game Center screen. If you are not signed in, or Game Center is limited on your phone (for example by Screen Time), the game plays on and keeps your score on your phone.

When does today’s race change?

Today’s race changes every day at 08:00 UTC. That is 3:00 am Central in summer (daylight time) and 2:00 am Central in winter (standard time).

How do I start a race with Siri?

Say “Start today’s race in Gooseneck Grand Prix.” To practice a topic, use the Quiz Me action in the Shortcuts app. Siri shortcuts need iOS 17.2 or later. The rest of the game plays without Siri.

I think a question is wrong.

Tell us. Write to us with the question exactly as it appears in the game and what you think is wrong with it. We will look at it.

Where is the privacy policy?

On the privacy page. It is short.